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Job Seeker Help > Frequently Asked Questions
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Frequently Asked Questions
Search Jobs
My Monster
Career Advice
Troubleshooting
| Q: |
How can I get the most relevant search results? |
| A: |
Keywords are used to determine the search results. The Search Results page lists Job Postings that contain the specified Keywords in their Job Descriptions. Enter one or more Keywords that you would expect to see in your preferred job.
If looking to work in a specific town or area, try typing the name of the town or city as a Keyword and select the closest Location listed in the Choose Location box. If you are looking to work from home or only part-time, try Keywords like Telecommute or Part-time.
To refine your results, consult our Keyword Search Tips for advanced searching options.
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| Q: |
How can I get more information about a job posting? |
| A: |
Since employers post their own Jobs, they only include information that they want you to see. If you would like more information about a job posting then you would need to contact the company direct. Please note that Monster only has the same information about the job that is shown on the advert.
Should you find that an employer has left out information for you to contact them and there is no 'Apply Online' option, please contact us and we will ask them to update that listing as soon as possible with correct and accurate information. Although most Jobs are listed for 60 days, employers can remove their Jobs whenever they like.
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| Q: |
What should I do if I come across a Job Posting
that I believe to be fraudulent? |
| A: |
Regrettably, from time to time, false job postings are listed online and used to illegally collect personal information from unsuspecting job seekers. The placement of such false job postings is a violation of the Monster Terms of Use and may also be illegal.
Monster is dedicated to stopping this abuse and providing the safest possible environment for you to search and apply to jobs and manage your career.
Here are some important tips to use when dealing with prospective employers:
- Do not give your credit card details, bank account details or National Insurance number unless you are confident that the other party is who they claim to be. For example, you could ask them for a call-back number to use for verification purposes.
- Be careful when providing credit card or bank information, or engaging in any monetary transactions. Be sure to verify the legitimacy of the employer with whom you are interacting.
- Do not provide any non-work-related personal information over the phone or online.
- Be cautious when dealing with contacts outside your own country.
- Be wary of emails that offer an opportunity that involves acting as a go-between for money transfers. Disregard the email and DO NOT follow through with the employment offer being made.
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| Q: |
What happens when I apply online to a job posting? |
| A: |
When you Apply Online, the employer receives your CV and Cover Letter (optional) via email. They can also access it at any time from their Manage CVs folder within their Monster account. All Applications you send using Apply Online are stored in your account on the History page. the History page does not track Applications you make via email, mail, or fax.
Note: In some cases, employers may use the Apply Online link to take you to their corporate web site to fill out their own form. These Applications are not trackable within your account either. |
| Q: |
How do I get my username and password? |
| A: |
Please contact us with the following information: your previous email address (if applicable), street address, city, country, post code and phone number. Once we verify your information, we will email your Username and Password to your current email address.
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| Q: |
How do I change my Monster Updates and Offers subscriptions? |
| A: |
If they come directly from Monster, you can change your settings by going to your Account Profile and changing your answer under Monster Updates and Other Information and Offers. For some third-party emails, you will need to contact the vendor the offer came from as well. |
| Q: |
Has, or will, my information be sold to any Third Parties? |
| A: |
No, your information will not and has not been sold to third parties. Monster is collecting these promotional offers to send to you if you have chosen to opt-in to receive them.
Monster will not disclose to any third party your name, address, email address or telephone number without your prior consent, except to the extent necessary or appropriate to comply with applicable laws or in legal proceedings where such information is relevant.
Monster also provides you with the opportunity to opt-out of these types of communications. If you choose to receive these types of communications at the time of registration but later decide you no longer want to receive them, simply log into your My Monster account and edit your preferences in your Account Profile. |
| Q: |
How do I save my job search? |
| A: |
When you do a Job Search, you can save that specific search as a Job Search Agent if you are already logged in. From the Job Search Results page, just click the Save this search and email me jobs link. You can then configure your Job Search Agent and how often you would like to receive emails with matching Jobs. If you are not logged in, when you click Save this search you will be taken to the Create Account/Login page, where you will have to follow the on-screen instructions. |
| Q: |
I am having problems uploading my Word CV because it says Track Changes is enabled. What can I do?
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| A: |
CVs cannot be attached when Word's Track Changes feature is enabled in your document. Follow these steps to remove the Track Changes feature:
- Open the .doc file and save it as an rtf file (by using File menu / Save As option).
- Quit Word.
- Restart word, open your .rtf file, and you should see some revisions highlighted in green.
- Select Tools menu / Track Changes / Highlight Changes.
- In that dialog, deselect Highlight changes on screen AND deselect Highlight changes in printed document.
- Click OK
- Select Tools menu / Track Changes / Accept or Reject Changes.
- Accept all should now be an active button (i.e. not greyed out). Accept all changes.
- Select File menu / Save As and save it as a .doc file.
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| Q: |
Can I see which employers have viewed my CV and how many times they've viewed it? |
| A: |
The CV Views counter keeps a tally of the number of times your CV has been viewed by employers who pulled your CV from the database. If you Apply Online to a Job Posting, the employer receives your CV in an email and this does not count towards your CV Views. However, your CV ID number is provided to the employer, giving them access to your CV in the searchable database. This could result in an increase in the number of views that your CV receives. We do not track who has seen your CV, and you will only know that an employer has seen your CV if they contact you.
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| Q: |
What are the different levels of Confidentiality that I can have for my CV? |
| A: |
You have three Confidentiality options when storing your CV on Monster: - Searchable: When you enter your CV, do not select the option to Save my CV as Confidential. This makes your Contact Information, Work Experience and References visible to employers. When you finish creating your CV, click Searchable and your CV will be Searchable by employers. Only one CV can be Searchable at a time.
- Confidential and Searchable: Storing your Cv as confidential keeps your Contact Information, present employer and References private, but your CV is still Searchable by employers. Employers can contact you through an anonymous email address we assign you. It's your choice to contact the employer. Selecting Save my CV as Confidential on the Contact Information screen stores your CV as Confidential. If you want your present employer's name hidden, be sure to choose Present as the end date for your current Job on the Work Experience screen of the builder.
- Not Searchable: Your CV will be taken offline so that employers cannot search for it. However, your CV still remains in our database and you can send it to employers when you Apply Online. This is a good option if you want to apply to a specific position without being contacted by other employers who have found your CV online. You can make it Searchable in the future.
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| Q: |
How do I change the Confidential status on my CV? |
| A: |
- Log in to your account and click CVs on the navigation bar near the top of the page.
- Click Edit below your CV Headline.
- Click Candidate Info on the list of CV Sections.
- On this page, make your desired selection in the check box next to Make this Information Confidential.
- Click Save.
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| Q: |
I am not getting any hits (CV Views) on my CV. Am I doing something wrong? |
| A: |
Make sure that your CV is Searchable. If it isn't Searchable you will not receive any hits. Click Renew on your CV Listings and Activity page to refresh your CV. This will make it appear as though your CV was just posted.
If it still doesn't generate any response after a few days, contact Seeker Support at userservices@monster.co.uk to check the accessibility of your Searchable CV.
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| Q: |
How can I remove the 'Target Company' section of my CV after I have already saved it? |
| A: |
If you would like to remove this section from your CV, you must deselect your selection from the Company Category drop-down menu. You can do so by highlighting Select from within the menu. Please note if you decide to remove this from your CV, you will lose all information you previously saved within the Target Company section. This includes Company Size and the Describe your ideal company description. |
| Q: |
How do I change the phone numbers listed on my CV? |
| A: |
- Log into your account and click CVs on the navigation bar near the top of the page.
- Click Edit below your CV Headline.
- Click Candidate Info on the list of CV Sections. On this page, you can change the phone numbers that you previously entered.
- Click Save.
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| Q: |
Can I modify my Classification? |
| A: |
Yes, just click the Classification link on your Manage Resumes page and you can change your Classification as necessary. Please note that changing your Classification will not alter the Job Title that is entered on your Resume. If you wish to change the Job Titles listed on your resume, we recommend that you modify these areas within the Resume Builder and repeat the Classification and approval process. |
| Q: |
Why am I taken to my Account Profile when I try to use the message boards? |
| A: |
You will need to specify a unique Screen Name in order to access the Message Boards. Screen Names are unique, which helps prevent others from impersonating valued members, and helps us monitor the boards and warn/ban repeat offenders, making the community area a more comfortable environment for members.
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| Q: |
What does Subscribe to thread mean? |
| A: |
A thread is a message posted on a Message Board along with its related responses. If you would like to receive an email whenever a new message is posted to a particular thread, click Subscribe to Thread. If at some point you decide you no longer want to receive emails regarding a certain thread, you can unsubscribe from the thread. In order to unsubscribe, you need to be logged into your My Monster account and you need to go to the thread that you are currently subscribed to. Once there, you will have the option to click Unsubscribe to Thread.
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| Q: |
How do I copy and paste text? |
| A: |
Follow these steps:- Selecting: Click and drag your mouse cursor over the text or link that you wish to copy.
- Copying: With the text now selected, press the CTRL key (CMD key for Macs) and press C.
- Pasting: Click the mouse on the place where you wish to paste the information, and press CTRL + V (CMD + V for Macs).
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| Q: |
Why doesn't the link you sent me in an email work? |
| A: |
Check to see if your browser is receiving the entire link that we provided. Sometimes, if the URL is too long, your email programme may display it on 2 lines, and the second line is not sent to your browser. If that's the case, copy (CTRL + C; CMD + C for Macs) and paste (CTRL + V; CMD + V for Macs) the complete URL into the address bar of your browser. |
| Q: |
What are some common error messages? |
| A: |
Common error messages include: Microsoft OLE for SQL server error - Occurs when our database management system that responds to queries is not functioning correctly. This may prevent you from logging in, or accessing resumes and agents.
HTTP 404 File Not Found or Page Cannot Be Displayed - Occurs if there is a failure in the connection between your browser and our server, or if the URL is not entered correctly. You can often bypass this error by clicking refresh or reload on your browser toolbar.
HTTP 500 Internal Error - Occurs when the file or Web page cannot be accessed because of server-configuration problems.
CreateRecordset error '8004166a' Expecting Phrase - Occurs when there is extra punctuation in the criteria of a keyword search. For example, if you had a comma after your last keyword, this error would occur.
More keyword search tips. |
| Q: |
Are there site compatibility issues when using WebTV? |
| A: |
WebTV is not capable of using some of the more advanced features of Monster, such as pages that include Javascript. We recommend that you use Microsoft Internet Explorer 5.0 or Netscape Navigator 4.7 or above. |
| Q: |
How do I clean out my my temporary internet files and cookies? |
| A: |
Please follow these instructions for cleaning out your temporary Internet files or cache: Netscape - Click on Edit on the tool bar at the top of your browser and then select Preferences.
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Expand the Advanced category by clicking on the + sign next to the word Advanced.
- Click on Cache, then click on Clear Memory Cache and then Clear Disk Cache.
- Click OK and you're all set.
Internet Explorer - Depending on which version of Internet Explorer you are using you will click on either View or Tools on the tool bar at the top of the browser and then select Internet Options. The pop-up screen defaults to the General tab.
- Under Temporary Internet Files, click on Delete Files.
Under History click on Clear History. - Click OK and you're all set.
AOL 9.0 Optimised- At the sign-on screen, click on the Settings link located on the toolbar.
- Click the Offline storage button.
- By default, the Maximum Disk Space for Online Art sis set to approximately 60 MB. Drop this number to the lowest available setting.
- Click Save button.
- Exit the settings area, which should automatically close AOL. Make sure that the AOL software is shut down.
- Repeat these instructions and change the maximum disk space back to 60 MB.
AOL 9.0 SE- On the AOL toolbar, click Settings.
- Under Customize AOL, select View All.
- Scroll down to the How AOL Works section and select Internet (Web) Options. The AOL Browser Settings window opens.
- Under Related Settings, select Internet Explorer settings.
- In the Temporary Internet files section, click Delete Files.
- Click OK to begin deleting the files. This process may take awhile depending on how many files there are to be deleted.
- Click OK to close the window.
Note: You can also use the Clear My Footprints option to erase your browsing history, cookies, cache, and blocked pop-up list. To do this: - On the AOL toolbar, click the Settings icon.
- Click the Internet [Web] Options link.
- Click the Clear My Footprints tab.
- Click the Clear My Footprints button.
- Click the Yes button.
AOL, earlier versions- Click on My AOL on the tool bar at the top of your AOL screen and then select Preferences.
- Under Preferences click on the WWW icon.
- The pop-up screen defaults to the General tab.
- Under Temporary Internet Files click on Delete Files and under History click on Clear History.
- Click OK and you're all set.
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| Q: |
How do I enable cookies? |
| A: |
Please follow these instructions for enabling Cookies: Internet Explorer 6.0 for Windows - Click Start menu from Desktop.
- Point to Settings.
- Click Control Panel.
- Click the Internet Options icon.
- Select the Privacy tab.
- Move the Privacy settings slider to Medium.
- Click OK .
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Close Control Panel.
Internet Explorer 5.X and AOL 7.0/6.0/5.0 for Windows Click Start menu from desktop. Point to Settings.Click Control Panel.Click the Internet Options icon. Select the Security tab. Click the Internet icon.Click Custom Level.Scroll down until you see Cookies.Select Enable under Allow cookies that are stored on your computer.Select Enable under Allow per-session cookies (not stored).Click OK, and click
OK again.Close the Control Panel.
Internet Explorer for Macintosh Click the Edit menu. Click Preferences.On the left margin, click Cookies under Receiving Files.Next to When receiving cookies:, select Never Ask.Click OK .AOL for Macintosh Click the My AOL menu.
Click Preferences.Click the WWW icon.
Click Advanced Settings.On the left margin, click Cookies under Receiving Files.Next to When receiving cookies:, select Never Ask.Click OK and click
OK again.Netscape 6.X Click the Edit menu. Click Preferences. On the Categories list, click Cookies below the Advanced option. Select Accept all cookies. Click OK.Netscape 7.X -
Click the Edit menu.
- Click Preferences.
- On the Privacy and Security list, click Cookies.
- Select Accept all cookies.
- Click OK.
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